Return, Exchange or Replacements

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We want you to love your Espresso Gear products—but if something’s not quite right, we’ll do our best to fix it.

✅ Returns

You can return unused items within 30 days of delivery for a full refund.
Returned items must be:

• In their original condition

• In the original packaging

• Unused and unwashed

How to start a return:
Email us at [e-mail] with your order number and reason for return. We'll guide you through the next steps.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect item.

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🔁 Replacements

Received the wrong item? Something arrived damaged? That’s on us.

Just email us within 7 days of receiving your order, including:

• Your order number

• A photo of the item and packaging

• A short description of the issue

We’ll sort it out quickly and send a replacement or refund—your choice.

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🔄 Exchanges

Want a different size, color, or product?
We don’t offer direct exchanges, but you can:

1. Return the original item

2. Place a new order for the product you want instead

This ensures faster processing and avoids items going out of stock while we wait.

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💡 A few notes:

• Items bought from our resellers or distributors must be returned directly to them.

• Custom or engraved products are not eligible for return unless faulty.

• Refunds are processed within 5–10 business days after we receive the returned item.

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Still need help? Just email us at [e-mail] — we’re always happy to help.