Return, Exchange or Replacements

Returns:

We will be happy to accept returns for unused products within 30 days of purchase or receipt. 

Customers are responsible for all shipping costs unless the item is deemed defective by Espresso Gear AB and a return label is provided. Returned product should be unused and undamaged.

To process a return or exchange, please submit a request or email us at [e-mail] and our customer service team will help you proceed.

For returns, refunds are processed to the original payment method and can take up to 2 weeks to reflect on your end.

Exchange:

If you have any concerns or issues with your purchase, let us know. We’d be more than happy to help to be sure you’re reaching your maximum brewing potential.

To process a exchange, please submit a request or email us at [e-mail] and our customer service team will help you proceed.

Customers are responsible for all shipping costs unless the item is deemed defective by Espresso Gear AB and a return label is provided.

Replacement:

If your product has issues, please submit a request or email us at [e-mail] and our customer service team will help you proceed. Make sure you have searched our troubleshooting section first.

Customers are responsible for all shipping costs unless the item is deemed defective by Espresso Gear AB and a return label is provided.

If your product is purchased through one of our many resellers, please submit your request to them directly.